Spa Policies

We are so grateful you have chosen Arohma Therapy as a place to unwind and rejuvenate your body, mind, and spirit.  Our boutique-style sanctuary was created to bestow a warm and relaxing environment for all of our beloved guests. In honoring this ambiance, we kindly ask that you arrive timely for your session and silence your cell phone.

We ask new patients to arrive 10 minutes early to complete any necessary paperwork. If you should arrive late for your Acupuncture or Spa Ritual, we will be required to conclude at the original scheduled ending time to not interfere with the next booking.

Loose, comfortable clothing is recommended for Acupuncture sessions. Coming straight from work or yoga? Don't worry! We have medical gowns, robes, and cover-ups accessible as needed.

To maintain the serene environment our guests deserve and to provide the highest level of care and relaxation, we kindly ask that babies and children under 10 not be permitted in the spa.

Cancellations & No Shows

When booking an appointment, you are committing to a block of our physicians’ and/or therapists’ time. We require 24 hours’ notice to change or cancel your appointment. This allows us the opportunity to refill the appointment time. Patients who do not provide 24 24-hour notice will be responsible for a $45.00 late cancellation fee. If you do not show up for your appointment without providing notification or cancel it on the same day, the fee will be the full price of the booked service. If a service was reserved utilizing a gift certificate or package and the client does not show, the service will be considered rendered as complete.

Privacy

Your privacy is of utmost importance to us. No patient information is ever shared. We follow all Medical HIPAA regulations and always honor patient confidentiality. 

Purchasing Policies

We accept cash, personal checks, Visa, Master Card, Discover, and American Express for our services, classes, and any product purchases. Payment is due at the time services and/or products are received. A $25.00 fee will be applied to all dishonored payments (returned checks or credit card payments). All prices are subject to change.

Gratuity is not included in your service price. You are not required to tip your Aesthetician or Massage therapist, but your generosity is greatly appreciated. Acupuncture is a medical service, and tipping is not necessary.